Aviator Gear

The team at Aviator Gear are the leading authorities in everything that takes to the skies. Their owner, Cory "Trap" Bower, was a Lieutenant in the US Air Force and quickly realized there was a gap in the availability of squadron gear. Things like patches, tags, tail flashes, and plaques were difficult to find and all from different vendors.

After wasting countless hours ping-ponging between companies he thought to himself, "Why doesn't someone just put all this stuff in one place? It'd make everyone's life a heck of a lot easier."

Fast-forward a decade and three more flying assignments and Cory decided he was going to be that someone — the person who created the place where everyone could go to get exactly what they needed to take care of their squadron.

A complete knowledge transfer to ensure CCG agents had a full understanding of brand and product information, plus a constant channel of communication between CCG's management team and Aviator Gear to provide a smooth transfer of labor.

Aviator Gear and Call Center Guys were also involved in a thorough training process and technology walkthrough to ensure all agents and team members were up to par with Aviator Gear's sky-high standards.

Custom-tailored customer service technology was used to kickstart the campaign and ensure long-term success with a one-of-a-kind customer experience — with a main focus on phone, email, and social media support.