Crown & Paw
High-quality custom artwork tailored to fun-loving pets and their owners.
Houston, TX · 25–100 Employees
50K
Customers Helped
25%
Increased Conversions
<30s
First Response Time
Overview
Crown & Paw's mission is to celebrate man's best friends with fun, custom, medieval-style pieces of art.
The Setting
Crown & Paw create some of the finest — and funnest — tributes to man's best friend you can find, specializing in turning real pets into works of caricature art based on era-specific icons.
Custom artwork can be very lucrative and appealing to the market, but it requires a significant workforce to manage the process of turning a customer's pet into a piece worthy of the mantle.
Using apps like Trello, Gorgias, and Shopify, Crown & Paw had built a well-oiled machine — save for one key element: a close, intimate back-and-forth with their customers through the many edits and reworks each custom piece required.
Our Action Plan
A complete knowledge transfer to ensure CCG agents had a full understanding of brand and product information.
A constant channel of communication between CCG's management team and Crown & Paw to provide a smooth transfer of labor, plus client-involved training and a technology walkthrough.
Custom-tailored technology to respond to customer inquiries over email, online chat, and social media.
The Results
With the help of a thorough implementation and training process, Call Center Guys agents hit the ground running and cleared the backlog of customer inquiries within one week — and have ensured customers are responded to in a timely fashion ever since.
Let's make things right.
We want you to put your time and energy into making your business better, while we handle the rest. If you've made it this far, why not reach out to us and let's have a chat.