MDNA Skin
Luxury skincare made in collaboration with Madonna.
Nagoya, Japan · 25–100 Employees
10K
Customers Helped
20%
Increased Conversions
95%
Service Level
Overview
MDNA Skin is a luxury skincare company. They needed experts in customer experience to propel their online presence with a high degree of professionalism and care.
The Setting
MDNA Skin are the experts in luxury skincare. Based out of Japan, they've created the golden standard in personal hygiene, launched with the help of globally renowned star Madonna in search of the proper means for men and women to achieve their true beauty.
MDNA Skin's main avenue to reach their customers is their social media presence. As their volume increased, they needed assistance ensuring that all inquiries coming from various platforms were addressed in a polite and timely manner.
MDNA found us when they searched for a reputable call center that would bring their brand voice to the masses.
Our Action Plan
A complete knowledge transfer to ensure CCG agents had a full understanding of brand and product information.
A constant channel of communication between CCG's management team and MDNA Skin to provide a smooth transfer of labor.
Client-involved training and a technology walkthrough, plus custom-tailored technology to respond to customer inquiries across phone, email, and online chat.
The Results
Call Center Guys helped MDNA Skin maintain their valued online presence with a high degree of professionalism and care.
Let's make things right.
We want you to put your time and energy into making your business better, while we handle the rest. If you've made it this far, why not reach out to us and let's have a chat.